notes to help me remember

Category Archives: Error messages

Tray Icon Says No Internet When There Is!


  • Uninstall network adapter in device manager
  • Scan for hardware changes to reinstall it
  • Wait a few minutes.

And more about it:

So, have been seeing this a lot lately, and am mildly annoyed by it.  Everything seems to be working, but the network icon in the system tray shows a yellow warning triangle with exclamation point (!).  Mousing over it shows the “no internet access” tool tip.  This isn’t a new issue.  I have seen it off and on for nearly as long as we have been using Windows 7.  Everything works, so no big deal you say.  Except that we have hundreds (OK, maybe dozens) of ever vigilant users who are spooked by every dire warning message they see on their computer.  (OK, maybe not every warning, they seem to blithely ignore the most significant messages of impending system failure.)

So, found some good discussion about the issue at the Microsoft Answers site here and here.  Granted, none of this really helped me understand why this might be happening, but I did get rid of the little yellow harbinger of doom at my own workstation.  A minute or two after I uninstalled and reinstalled the network adapter in Device Manager the network icon reverted to its correct, happy self, “internet access”.

Error Activating MS Office

I got error 80070190 when trying to activate Office 2010 on a new setup of Windows 7. This seems to be related to user access, which I wouldn’t have thought would be a problem. Found a post by PaulNSW at that was very helpful:

However I was able to activate it using the administrative command prompt, running the ospp.vbs file in C:\Program Files\Microsoft Office\Office14

cscript ospp.vbs /act

or C:\Program Files (x86)\Microsoft Office\Office14 if you have a 64 bit system with 32bit office

The software activated no problem using the MAK provided by the Office Customisation Tool

This activated the installation since the key had already been entered.

Windows 7 Updates Interrupted by Deep Freeze

We use Faronics’ Deep Freeze to prevent changes to our computers.  With Windows 7 we have had a number of incidents where the computers are updated while thawed, but are frozen at the next restart, preventing the installation process from completing.  In these cases, the computers continually restart, completing the installation configuration, then failing to start because they are now frozen and so, rebooting.  I tried starting in Safe mode, but this didn’t change the configure/reboot cycle.  I tried loading the last known good config, also to no avail.  I needed to turn off Deep Freeze, but could not get into Windows to do it.

I found Martin Tjandra’s post here, that led me to do the following:

  1. Boot with a Windows 7 Install disk
  2. Choose an appropriate language
  3. Click on “Repair your computer” link at bottom left of box
  4. Select the “Use recovery tools that can help fix problems starting Windows…” radio button
  5. Select “Command prompt”
  6. Enter “D:” to change to the D drive (or whatever drive Windows is installed on)
  7. Enter “cd windows\winsxs” to change the directory
  8. Enter “ren pending.xml pending_bkp.xml” to rename the pending.xml file
  9. Enter “exit” to close the command window
  10. Shut down, reboot into Windows, and turn off Deep Freeze

From here, I am not so sure of the best way to clean up.  On one laptop, I repeated my steps to go back in and rename the file to pending.xml.  This apparently was not a good approach as I ended up with a persistent update error (80073712), which was immune to the Microsoft Windows Update Readiness Assessment Tool, but which hopefully will respond to the running Upgrade from the installation disk.

On another computer I just left the pending file as I had renamed it and after a couple of reboots, it seems to be happily installing a large number of updates.  Hopefully, this will end up nicely.

I have one more laptop with which to perfect my technique, so I should be able to update this post soon.


Authorizing Win XP

I swapped out a defective HDD and was happy to find that it already had Win XP installed, which would save me a little time.  When XP started up, however, the computer was unable to confirm the genuineness of the OS installation.  I was able to find this old copy of Microsoft KB321636.

A shorter version:

1. Make a change to the OOBETimer registry key at HKLM\Software\Microsoft\WindowsNT\Current Version\WPAEvents (any change will do), and close the registry.

2. Run the system activation program by entering “%systemroot%\system32\oobe\msoobe.exe /a” in the start/run box.

3. Choose to register by phone, and at the next screen, click on the button on the bottom to change the product key. (I have no idea if the product key can be changed elsewhere, but why bother when this is such a gosh darn obvious place to put the option?)

4. Now go back to the first screen and choose to activate by internet, if need be.

After doing this, the computer still showed the activation star icon in the toolbar, but clicking on this took me to a page that would not display in the browser. A little more checking directed me to:

which diagnoses the ability of the computer to activate.  This showed me that the date was off by a couple of days, and after fixing that the computer validated itself immediately.

Shockwave and Silverlight

Two nitnoid little issues today that seemed rather silly to me.  Completely unrelated, other than both being programs used by different web sites.  The first had to do with Microsoft Silverlight, and the second with Adobe Shockwave.

A teacher was unable to add attachments to her email using Outlook Web Access (OWA).  She was unable to because the dialog box for selecting the file was too small to show the buttons, and the size of box was fixed.  It looked to me that it should have been the normal Windows file select dialog, as this is how it looked on my computer.  When I tried the OWA email attachment function in the Chrome browser the dialog box was large enough to see (and access) the buttons.  It was also large enough to see the message about Microsoft Silverlight (something about more features, I think).  Anyhow, once Silverlight was installed, the dialog box showed up in a much more functional manner.  The silly part is that OWA has no reason to disable resizing the dialog box.  It was completely unusable at that size and at that resolution.

Just to confirm that nothing is simple, I was next asked why the student computers would not run a short online quiz for a webquest.  Ah, well, the quiz requires the Adobe Shockwave Player which was not installed on those student computers.  Though I couldn’t install it on all the lab computers right away, I was to install it on one computer that all the students could use for the short quiz. As you may know, Shockwave is a relatively quick download and install, so it seemed this would be quick and easy.  Unfortunately, I didn’t have the install file with me, so installed it from the Adobe site.  Almost forgot to test it, being so sure that it would work.  Looked promising for a moment when I did try it, although I am not sure why the quiz site felt compelled to install it again, but then I got an error.  A blank dialog box popped up with the title “Missing shockwave decompression XTRA'”. 

I googled this and found several references to installing the full version of Shockwave Player rather than the slim version.  Not knowing what version had been installed, I searched until I found a link to download the full install file (don’t really remember what the link was, but it was on the Adobe site).  Installed the full version, still didn’t work, uninstalled and reinstalled, still got same message. 

Finally found this post, which mentioned the file “SWADCmpr.X32”.  Apparently, the official Adobe Shockwave Player install places this file somewhere other than where it looks for it.  Lovely.  Found it in C:\WINDOWS\system32\Adobe\Shockwave 11\Xtras and copied it into C:\WINDOWS\system32\Macromed\Shockwave 10\Xtras (hm, a little odd, since I installed Shockwave 11).  Anyhow, it worked after that.

UCService error on shutdown

Was kinda able to find this reference when I Googled this memory error:

You may get an error each time you shut down your computer:  UCService: UCService.exe – Application Error : The instruction at “0x6a624f61” referenced memory at “0x6a624f61”. The memory could not be “read”.
I could only read part of the solution (via Google’s cached text only version).  Fortunately that part had the info I needed. 
Launch services.msc from Start> Run, and you will want to change the SMART Display Controller from automatic to manual by right clicking and going to Properties> General> Start Up type.
Just had to go into services and switch the start up type for SMART Display Controller from ‘automatic’ to ‘manual’.  Hopefully, all the SMART stuff will keep on working as it should.  Haven’t heard otherwise yet anyhow.  It’s been a few weeks since I did this on the first laptop.  I don’t know if that teacher uses the response system or not, but she does use her SMART Board a lot.
So, thanks to whatever school district that posted that on their help site.